Our Complaints Policy
In the event that you have a complaint about the product or service you receive from Pennysharesonline the City Equities Senior Compliance Officer is your primary contact. Should you have cause to complain about our product or services, please contact them and they will take all appropriate steps to resolve your complaint.
If we do not resolve the complaint to your satisfaction, you will be able to refer the issue to The Financial Ombudsman Service. The Financial Ombudsman Service provides a free service to customers and can help resolve disputes between customers and financial companies. Naturally, we will make every effort to work with you to avoid having to resort to the Ombudsman.
A copy of City Equities' internal complaints handling procedures are available upon request.
If you have a complaint about our service to you, please put it in writing and send it to the address below, or call us on 020 7489 5555, or email us at compliance@cityequities.com
Senior Compliance Officer
City Equities Ltd
Aldermary House
10-15 Queen Street
London
EC4N 1TY